Requesting Assistance with University Email Setup - TOEFL Listening Practice Test

The TOEFL Listening section assesses your ability to comprehend spoken English in academic settings, a critical skill for succeeding in university life. This section features conversations and discussions that simulate real-world campus interactions. After each listening segment, you’ll respond to multiple-choice questions designed to evaluate your understanding and ability to pinpoint key details.

This practice set focuses on a conversation between two students, Oliver and Sam, as they navigate the steps to set up a university email account. This scenario represents a common challenge for new students and provides an opportunity to practice recognizing specific details and following the flow of the dialogue.

Regular practice is essential to excel in the TOEFL exam. Engaging with diverse listening exercises will improve your ability to understand various accents, speech styles, and contexts. Let’s get started and see how Oliver handles setting up his email account with Sam’s guidance!

Listening Instructions

• You can listen to each conversation and lecture only once.
• You have approximately 8 minutes to listen to the conversation/lecture and respond to the questions.
• Each question generally carries one point unless otherwise specified in the instructions, which will explicitly state the assigned points for specific questions.
• After listening to the Conversation, respond to questions related to the topic based on explicit or implicit statements made by the speakers.
• Feel free to make notes as you listen. You can refer to your notes to aid in answering the questions. 
• We recommend practicing note-taking with a pen and paper, similar to what you'll do during the TOEFL Exam.

Conversation on Requesting Assistance with University Email Setup

Now listen to the audio.

Questions

Directions: Mark your answer by selecting your choice.

1. What is the main purpose of Oliver's conversation with Sam?  
   
   1. To discuss university courses
   2. To seek help with setting up his university email account
   3. To complain about technical issues
   4. To arrange a meeting with IT support

1. According to Sam, what should Oliver check before trying to log in again?
   
   1. If he has the correct username  
   2. If he has activated his account by clicking a confirmation link
   3. If he has a strong password
   4. If he has cleared his browser cache

1. What does Sam mean when he says, “It might be worth contacting the IT support team”?
   
   1. He suggests that Oliver should ignore the problem
   2. He implies that IT support may provide additional help if issues persist 
   3. He indicates that Oliver should try to fix it himself
   4. He recommends that Oliver change his email provider

1. How does Oliver feel about the situation at the end of the conversation?
   
   1. Frustrated and confused
   2. Grateful and optimistic
   3. Indifferent and uninterested 
   4. Angry and disappointed   

Transcript of the Audio Conversation on Requesting Assistance with University Email Setup

Answers and Explanations of the Conversation on Requesting Assistance with University Email Setup

1. Answer: B. To seek help with setting up his university email account.

Explanation: The conversation clearly revolves around Oliver asking Sam for assistance with his university email account setup. The other options, such as discussing courses, complaining about issues, or arranging a meeting with IT support, are not the focus of their dialogue.

2. Answer: B. If he has activated his account by clicking a confirmation link.

Explanation: Sam advises Oliver to check if he has activated his account by clicking on a confirmation link sent to his personal email. The other options, such as checking the username, password strength, or clearing the browser cache, were not mentioned as necessary steps in the conversation.

3. Answer: B. He implies that IT support may provide additional help if issues persist.

Explanation: Sam suggests that if Oliver continues to have problems after setting his password, contacting the IT support team could be beneficial for troubleshooting. The other options, such as ignoring the problem or changing email providers, do not align with Sam's advice.

4. Answer: B. Grateful and optimistic.

Explanation: At the end of the conversation, Oliver expresses gratitude towards Sam for the help and shows optimism about resolving the issue, saying, "Thanks for your help, Sam! I really appreciate it." The other options, such as feeling frustrated, indifferent, or angry, do not reflect Oliver's attitude.

5. Answer: C. Attempt to log in to his university email account.

Explanation: Sam instructs Oliver that after setting his password, he should be able to log in to his university email account. The other options, such as logging into personal email, contacting a course tutor, or waiting for IT support instructions, are not what Sam suggests.

As you complete this paper, remember that practice makes perfect. Continue your preparation with our extensive collection focusing on advanced TOEFL strategies.

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